TERMS OF SERVICE

LLAF Collective is a trademark owned by TOTE AGENCY IVS DK37227544 E-mail: info@llafcollective.com.

Terms

When you buy on this site, you automatically agree to our terms and conditions. We therefore advise you to read our terms before purchasing from llafcollective.com.

Order Confirmation

You will receive an order confirmation by e-mail shortly after placing your order. We will then be processing your order and you will receive a shipping confirmation as soon as it leaves our warehouse. The shipping confirmation is the acceptance and final confirmation of your purchase, so until you receive this email, your purchase is still being processed.

Shipping

E.U.: 2-7 working days

NON-E.U.: 10-15 working days

Taxes

There may be local taxes and duties for your order depending on the destination country. If we are able to calculate these fees for you, they will be added to the total before you complete your order. For the countries where taxes and duties cannot be calculated, you will be required to pay them to the courier at delivery. Please contact your local customs office for more information. Orders placed in weekends will not be shipped before the coming weekday(s). Please notice that orders will not be delivered in weekends or on holidays. If a delivery suffers a delay or an item is out of stock, you will be informed by e-mail as soon as possible. Some delays may occur during sales season, public holidays and due to severe weather conditions. You will be notified in advance about delays due to sales season. Additional transit time may occur when shipping to offshore islands. LLAF Collection cannot take responsibility for orders that are delayed in Customs.

Please notice that we are unable to deliver to P.O. box addresses. If you refuse to pay the imposed tax/duty OR the product returns due to absence of recipient, USD 30 of return shipping fee will be deducted from the original payment, along with any duties and taxes incurred. We strongly urge you to check the duties and tax implications within your country prior to placing your order If you have any further questions regarding shipping, please contact info@llafcollective.com .

Pricing Policy

Prices are shown in € (EURO). Prices does not include any credit card or delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense. Tax-free shopping on llafcollective.com is not available. LLAF Collective reserves the right to change the prices of the products at any time. If you are placing an order at the same time, the initially price will be valid throughout this order process. We however take reservations for typing errors on the website.

Payment

We accept the following payment methods at llafcollective.com: VISA, VISA ELECTRON, MASTERCARD, . Your order amount will be charged when your order is being shipped from LLAF collective.

Returns

You have 14 days from delivery to ship your items back by sending an email to info@llafcollective.com stating your order number, and we will support you to arrange a pick up. Costs and risks of returned or exchanged articles are with the customer. After receiving your returned article, we will refund the purchase price into your bank account within 7 days.

Once more here the simple steps you have to follow to return an order:

1. Please contact info@llafcollective.com and await our confirmation on your return. After receiving confirmation, you can return your order by the following procedure.

2. Make sure that the product is still in perfect unused condition and returned in original packaging with tags still attached. (We reserve the right to refuse any returns that do not live up to these criteria)

3. Place the product with original packaging in a shipping box.

4. Enclose the original sales receipt to the product. Write RETURN on the package to ensure a faster expedition time.

5. Send the package to:

LLAF Collective
Blidahpark 19 ST TH 2900 Hellerup Denmark

Conditions of returned item

You shall be liable for the diminished value of the good that has occurred due to handling other than what is necessary to determine the nature of the purchase, its characteristics and the it functions. In other words – you may try the product in the same way as you would have tried it in a physical store. If the item has been used beyond what has been outlined above we consider it as used, which means that you by returning the item only receive a partly or not refund of the payment depending on the commercial value of the used item. In order to receive the entire refund amount you may try the item, but not use it actively. In addition the financial responsibility of the return is yours until the package has reached LLAF Collective and is confirmed by a delivery confirmation. Be aware that we only accept items that are unused and returned in its original packaging.

Exchange

You can exchange your purchase to another style or color if the wished items are available in stock. We offer 14 days of exchange of items from when you have received your purchase. The shipping cost will be deducted from your purchase as well as any additional fee will be charged or granted, if the prices on the exchanged items don’t match. Be aware that we only exchange items that are unused and returned in its original packaging.


Currency

LLAF Collective cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

Warranty Claims

There is a one-year warranty from the purchase date on all products sold on www.llafcollective.com. This warranty covers manufacturing faults only, not wear and tear from regular use. Being a handmade product, each bag may carry small variabilities from the model portrayed on our campaigns or online platforms. Please contact us at contact@llafcollective.com if you have a warranty claim. Please include order number, photos and a description of the faulted area in the claim.

Disclaimer

LLAF Collective does not guarantee that the displayed items are in stock at the time of your order. In the event that an item is unavailable for some reason, we will contact you by e-mail shortly after placing your order. We do our best to display images, colors, info and prices on available items only, but unfortunately errors can occur.

Privacy Policy

All your personal information is handled under strict confidence. Llafcollective.com will never give any of your personal information to a 3rd party. All information is encrypted for your safety. Check the Privacy Policy section for more information on this subject.


Security

For the safety of your personal information, we use SLL encryption on all data entered on the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.

Cookies

Cookies are used by llafcollective.com in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. This information is only used to be able to provide the best service and experience while browsing on the website. llafcollective.com may not offer the same experience while browsing and purchasing on the site when cookies are deactivated in your web browser.

Age Restrictions

For customers under the age of 18, a parental or guardian consent is required in order to complete a purchase.

Governing Law

The terms of use are compiled in accordance with Danish law and the Danish courts will have exclusive jurisdiction. If you have any questions regarding our terms and conditions policy, please contact us at info@llafcollective.com .